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New Gild Jewelers
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Refund policy

Art is not generally returnable, but we want you to have confidence in your purchase.

Items purchased through our online store are exchangeable, if the item is in the same condition that you received it and we are notified within 72 hours of your receipt of the item.

To start an exchange, you can contact us at jeweler@newgild.com. We will help with the details of exchanging. 

You can always contact us for any return question at Kelsey@newgild.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on custom items or gift cards.

Sparkle on!

Terms & Conditions

Demati supplies products listed on the Demati, and Demati websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

The Terms and Conditions apply to your use of any Demati website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store

We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

The headings in these Conditions are for convenience only and shall not affect their interpretation.

We recommend that you print and keep a copy of these Terms and Conditions for your future reference...